Terms & Conditions

Cancel an order

Once an order confirmed, customer cannot cancel or change the order. Please make sure all the information provided are correct.



Customer will receive a confirmation email by Klarity Mall after customer finished the payment. Normally, the shipment will be ready and arrive at the shipping address in around 7 business days upon confirmation of payment.

Customer may need to pay additional fees in following circumstances:  more than one delivery destination for a single order; incomplete or incorrect delivery address provided, or no body collect the parcels at the designated delivery address or within the designated period.


Returns and Refund

Returns or refund is not allowed for any item.  Please contact our customer service if there is any quality problem immediately at 3905 4500. Only damaged orders that are notified within 1 week and returned within 14 days of receipt will be accepted.



We may revise these terms and conditions at any time without prior notice. If any dispute arises, Klarity Mall’s determination shall be final.